Types of student complaints that may be addressed by Auxiliary Enterprises include, but are not limited to, the following:
- Unreasonable or inequitable decisions concerning services provided
- Unprofessional treatment by staff
Students should attempt to resolve all conflicts with the appropriate office/person before filing a formal grievance as indicated in
the procedures below. Students with questions about the procedures may contact the Assistant to the Vice President of
Auxiliary Enterprises at 713-500-8402.
Students should resolve conflicts with the service area involved by utilizing a self-established informal resolution process that
does not have to be in writing. Students may request that an alternate staff member be present when resolving conflicts. The
selected staff member may help with an informal resolution and may offer recommendations to resolve the problem. Every effort
will be made to maintain the student’s confidentiality. If an informal resolution is not attained, the student may submit the formal
Grievance Form using the process outlined below.
If an informal resolution was not achieved and the student wishes to submit a formal grievance, the student should complete and submit the Grievance Form within 15 calendar days from the date of the informal resolution effort, and attach any documents relevant to the complaint. In summary, the formal Grievance document should describe the complaint and all consequences and efforts made to resolve the conflict using the informal resolution process.
The Vice President, Auxiliary Enterprises (VPAE) will review the Grievance document within 25 business days from the time of submission. The VPAE may consult with the head of the appropriate service area to make the final decision. If additional information is needed before a decision is reached, the VPAE and/or his designee may request additional documents from the student filing the grievance. Any additional documents requested from the student must be submitted within 7 working days. Failure to provide any information requested will result in termination of the grievance process. Once the formal grievance has been evaluated and a decision has been made, the VPAE or his designee will promptly communicate this decision to the student within 25 business days from the date of the initial formal grievance.