Define technical skills and performance skills required to successfully perform job functions
审查基本工作职能(如职位描述中所述)
Define criteria to be used for final selection
Be aware of legal implications
Always ask “Is this information really needed to judge an applicant’s competence for the job in questions?”
记住使用技术和非技术和非技术(情绪智力)问题的混合
Design questions so that you gather measurable information (relative to the essential functions of the job) when possible.
确定什么将使良好的响应与平均响应区分开。列出每个问题!
Three rules of thumb
Ask only for information that will be used to make a hiring decision
Know how you will use the information to make the hiring decision
Remember, it is difficult to defend the practice of seeking information that is not used
行为问题
描述有人要求您提供帮助的时间,这些问题超出了您的职位描述参数,您做了什么?
告诉我您的截止日期和优先事项经常变化的时间。你是怎么处理的呢?结果是什么?
告诉我您是一支伟大团队的一员。您在使团队取得成功方面是什么?
告诉我您上次工作期间的时间,您建议一种更好的方法来执行流程?结果是什么?
Tell me about a personal or career goal that you have accomplished and why that was important to you.
您在最后一个职位上依靠哪些优势使您在工作中取得成功?
Tell me about a project or challenge you were faced with that failed or was completed late or over budget. Describe the situation? What did you learn? What would you do differently next time when faced with a similar situation?
描述您的决策过程。
Give me an example of a time when you had to go "above and beyond the call of duty" in order to get a job done.
描述您认为有必要修改或更改行为以应对他人需求的时间。
创意思维问题
您在过去一年中读过的最好的书是什么?请花一点时间告诉我您喜欢什么。
您在上一份工作中所做的最有创造力的事情是什么?
How do you define “success”?
描述理想的工作环境或“完美的工作”。
您以什么方式表达您在工作场所的性格?
Tell me about a problem/obstacle you faced in a previous job and how you used your creative skills to overcome it.
Functional Area Questions
会计
Describe some recent projects you were involved in to improve Accounting’s efficiency/effectiveness. What did you do?
为我描述您遇到可疑会计惯例的时间。您是如何处理情况的?
您是否完成了结束/年底结束的月份?您对此有多少经验?
描述您在结束年末结束时最具挑战性的相遇。您是如何解决问题的?
描述您的PL(利润/损失)经验。
What type of inventory audits have you been involved in? Describe challenges you've faced.
您对税收会计有什么经验?
客户服务
What do you like about being in Customer Service? What do you find is the most difficult part of being in Customer Service?
Tell me about a time when you went out of your way to give great service to a customer.
描述您改进的过程或系统,以便为客户提供更好的服务。
告诉我有关您从经理或同事向您的客户服务技能的反馈,然后使用该回应来改善工作的时间。
告诉我有一段时间,您知道您的客户可能无法按时获得他或她所需的东西。您是如何处理这个的?
告诉我您必须对客户说“不”的时间,因为这违反了公司政策。
告诉我当你有麻烦的工作with a difficult or demanding customer. How did you handle this?
Tell me about a situation in which you “lost it” or did not do your best with a customer. What did you do about this?
What characteristics do you feel are necessary for success as a technical support worker?
描述您为用户提供出色客户服务的过去情况。
一般的问题
您能与我们分享您最骄傲的最近成就吗?
What would you have liked to do more of in your last position? What held you back?
What are your qualifications in your area of expertise, i.e., what skills do you have that make you the best candidate for this position? Include any special training you have had (on-the-job, college, continuing education, seminars, reading, etc.) and related work experience.
What skill set do you bring that is really key to being successful in this position?
Tell me about your present or last job. Why did you choose it? Why did you/do you want to leave?
告诉我您有史以来最好的工作。为什么是最好的?
告诉我您有史以来最糟糕的工作。为什么最糟糕?
您在上一份工作中的主要贡献/成就是什么?实现它的最大挑战是什么?
您想进一步发展在哪个领域?您有什么计划?
您上次就业/雇主的一些积极方面是什么?哪些负面方面?
情商问题
What would your last boss say about you?
Describe how you like to be managed, and the best relationship you've had with a previous boss.