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Information Technology

Overview of Information Technology at UTHealth

IT Solution Center:

Email:
isolutioncenter@uth.tmc.edu
电话：713-486-4848
Submit an Incident Request:
ServiceNOW

信息技术部（IT）通过计划，开发，提供和支持可靠，及时，安全和成本效益的系统和服务来为UTHEADH提供支持，以运输，处理和存储在整个机构中的信息Information Technology Governance Council.

它是校园的中央信息技术服务提供商。医学院，公共卫生学院和哈里斯县精神病中心拥有IT部门，为这些实体提供专门的IT服务。这些IT部门对领导它的首席信息官（CIO）有“虚线”报告责任。生物医学信息学学院还拥有自己的IT员工，可以在健康科学环境中教授信息技术的学校特殊支持。生物医学研究生院（GSB）拥有现场IT员工，还获得了学术技术的支持。

The needs of research can be so unique as to require dedicated technology specialists. While not reporting to the central IT department, these support staff are still responsible for following UTHealth policy and generally accepted IT standards, policies and procedures. As appropriate, researcher’s technology needs can be handled by Academic Technology or a school’s IT department.

View theIT组织图（PDF）

Campus IT Departments

Office of the Chief Information Officer

阿玛·尤西夫（Amar Yousif）, vice president and chief information officer for UTHealth, provides leadership and oversight for the Information Technology (IT) at UTHealth. The CIO is the primary liaison to other University of Texas components, UT System and the State of Texas Department of Information Resources (DIR) in Austin. The CIO represents IT on various councils, committees and task forces.

行政技术

Led byConnie Wooldridgeassociate vice president, administrative and academic technologies.

学术科技

学术技术实施并维护技术解决方案，以支持教育，研究和诊所。beplay苹果手机能用吗这些解决方案包括：

  • 开发有效的在线学习专注于雄激素/教学法
  • Development of educational materials
  • 创建自定义插图和其他课件图形图形
  • Online courses via the Canvas Learning Management System
  • 在线继续教育系统（帆布目录）
  • Document collaboration via UTH-Share (UTHealth’s Google for education)
  • 开发自定义Web应用程序和数据库
  • Cloud service integration with enterprise systems
Administrative Technology

The Administrative Technology group works in collaboration with the UTHealth Administrative business areas to provide enterprise-wide technology leadership, strategy, application selection, development, implementation and support for solutions encompassing:

  • Student Information Management
  • 财务管理
  • Human Resource Management
  • 记录管理Services

临床技术

临床技术的作用是：

  • 在临床环境中促进技术的使用，
  • Coordinate campus activities in this area and
  • 提供整个校园的临床应用。

在实践计划和HCPC中，临床技术仍在很大程度上分散。随着技术支持将服务合并为单个提供商，这种分裂将减少。目前，临床技术在很大程度上是提供中心指导和服务的协作努力。

Led byDr. James Griffiths，卫生保健副总裁。

财务和管理

The Finance and Administration team works with the CIO and IT department heads to provide coordinated administrative support to the entire IT department.

财务和管理includes:

  • Creating, recording and maintaining budgets and financial records
  • Procurement
  • 记录管理
  • Billing and receivables
  • 旅行
  • 补给品
  • 处理人员交易
  • Maintaining departmental files
  • 协调活动和CIO的后续活动

Led byDiarra Boye信息技术金融和管理总监。

Information Technology Infrastructure

Communications Technical Services

通信技术服务实施，维护和运营校园（本地和远程）和诊所网络。通信技术还提供所有与语音相关的服务，包括数字电话，语音消息，传真和信用卡技术。该部门还为所有企业视频技术提供了支持，包括Webex，Cisco Meeting Server和通过PANOPTO进行视频记录服务。该团队通过各种不同的服务提供商支持互联网连接。

Data Center Operations and Support Services

集团经营大学数据中心操作ersity’s primary data centers. The group also administers standards for other data centers on campus.

The primary data center is staffed 24/7. Unix, Windows, storage and cloud support teams provide technical support for servers and infrastructure Standard or custom hosting services for departmental systems are administered by this team. Key areas of enterprise-wide support include:

  • 临床和医疗保健技术系统
  • 电子邮件服务
  • Database Services
  • Research and Educational platforms

Project Support Office

Provides support for IT projects across the campus. Activities include:

  • Project management
  • 系统开发方法（SDM）的开发和应用
  • Project planning
  • Project budgeting
  • 项目监控
  • 与该项目的协调和采购

项目经理由CIO分配项目。

Security & Disaster Recovery Planning

The IT Security and Disaster Recovery Planning group provides:

  • 安全意识培训，
  • IT security policy development,
  • 关键服务的灾难恢复计划，
  • Firewall services,
  • 入侵检测和入侵预防服务，
  • 知识产权保护和
  • Network and server vulnerability scanning.

IT Security does not have responsibility for application security. Application security development resides with the developers and administration of application security belongs primarily with application owners.

Led by贝弗利·摩尔，信息技术安全副总裁兼首席信息安全官。

University Web Services

University Web Services collaboratively supports electronic communication efforts for the campus by utilizing the integrated marketing initiative to create a common public “face” and consistent “voice” for the institution. Staff serve with efficiency and courtesy to build online resources that are innovative and attractive, yet widely accessible and user-friendly.

Primary areas of responsibility:

  • Build and maintain the health science center’s institutional web gateways (the main public pages and the university-wide intranet,在Uthealth内部）；
  • Manage institutional applications and resources such as thePeople Directory,University CalendarandCampus Maps;
  • 跟踪大学网络分析趋势；
  • Facilitate creation of the health science center’sweb standardsand ensure those standards are implemented campus-wide;
  • In collaboration with the公共事务办公室，对多个校园紧急沟通渠道保持责任，包括university emergency website， 紧急情况Twitter channel和校园数字标牌系统；
  • Create and maintain responsibility for a large number of institutional, overarching campus websites.

Led byFrederick Gregory，大学网络服务执行主任

用户经验和支持

Led byBassel Choucair, associate vice president, IT User Experience and Support.

The User Experience and Support group is coordinated through a collaboration of the McGovern Medical School IT department (MSIT), the School of Public Health IT department and the central IT group. These three groups together set standards and coordinate activities in behalf of customers in general administration, Physicians Billing System, McGovern Medical School, Cizik School of Nursing, School of Dentistry and the School of Public Health.

IT Solution Center

TheIT Solution Center是一个中央IT支持中心，可为客户提供UTHealth Enterprise系统，临床应用和通信技术的一项技术援助和支持。这个小组：

  • Evaluates, documents, and processes incoming incident and service requests received by telephone, email, and the ITSM user portal.
  • 与客户沟通以诊断问题，并通过解决问题的过程进行漫步。
  • Review user-generated requests to gather additional information required for resolution by 2nd and 3rd tier support teams.
  • Provides prompt, courteous, and professional follow up with our user community.

Led byDavid Posado, manager of IT Solution Center, a component of the User Experience and Support Group.

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